Got questions? We've got answers!
HOW DO I BOOK YOUR TEAM FOR A SHOOT OR WEDDING?
For weddings: We know that one of the most important parts of our client experience (and why we've received all those great client reviews) is the acknowledgement that every wedding is different. We know you need a real conversation with a real person who has years of experience in the wedding photography industry in order to make a decision about your package with us. We want you to know that we can offer insight about your photography needs that a cookie cutter pricing page will not. To reach out to us and schedule that meeting, fill out the form on this page. Once we know what all you need to include in your wedding photography package, we'll send over a personalized contract for you to sign. With the completion of a signed contract and deposit from you, we are all set and your date will be reserved! Additionally, we will gift you some incredible tools to help you in the planning process.
For portraits: Email us by going to the portfolio page in the menu that pertains to the type of photography you need, fill out the form and submit it. From there, a team member will email you pricing info and get more information from you about your photography needs. To reserve your session date, you will complete a photography agreement and a deposit for us.
WHEN DO I RECEIVE MY PHOTOGRAPHS?
For weddings: You'll receive your beautiful memories within 8 weeks of your wedding date. However, we also offer a "sneak peek gallery" where you will get 10-20 preview photos within a week after your special day! We know just how badly you want to post your wedding photos on Instagram, and who are we to make you wait??
For portrait sessions: After our session, we guarantee you'll receive your photos in just one month. We know that sometimes you need to receive them sooner for things like sending out Save the Dates or to meet a yearbook deadline. If this is the case, just let us know and we will try to complete them earlier for you. If you are ordering prints, it may take longer than six weeks, but we guarantee a speedy delivery!
DO YOU EDIT ALL THE PICTURES YOU GIVE US? AND CAN I PURCHASE THE RAWS?
Rest assured we edit your photos! We want every image you receive to be the best it possibly can be. You'll get some copies in black and white, but most of them in color. We spend LITERALLY hours pouring over your images and truly edit them with you in mind. If you want all of your unedited pictures, you are welcome to purchase the RAWs from us. If you are interested in this, let us know! (*RAWs are legally for printing use only based on our contract and they cannot be shared online. This is because they do not reflect the true value of our work without the full-scale editing process applied.)
HOW DO I RECEIVE MY PHOTOGRAPHS?
We have two options for you. The first is a beautiful online gallery where the link is dropped straight into your inbox. These images are all high resolution (meaning you can blow them up literally a big as your wall!) The second options is a high res-thumb drive sent by mail (This is an easy way to store your pictures and it comes in the cutest little package). You'll also receive the online gallery in your inbox with this. With either choice, you get sixty to seventy-five images per hour (with two photographers present.
HOW DO I KNOW WHO MY LEAD PHOTOGRAPHER WILL BE?
Each of our lead photographers is a talented, well-trained individual who has years of experience as a wedding photographer. You can trust any Papillon Visuals photographer to handle your day with care, from family interactions to rainy days, you are in good hands! For every wedding inquiry, Rachel White will be your booking coordinator and she will create your photography timeline with you. She will also complete your photo edits, ensuring that you have a seamless, consistent, and unforgettable client experience from start to finish!
CAN I GET A WEDDING ALBUM AND/OR PRINTS FROM YOU?
YES! One of our favorite parts of the photo process is helping you order your prints and album through your online gallery. We have some incredible options available for you and it is very easy to use. The prints, canvases, greeting cards, and albums that are available to you through the gallery are affordable. Additionally, they are done professionally by small businesses who have a specialization in each product you will be ordering. Do us the honor of purchasing your prints and album with us and let us help you create your visual legacy through prints--we promise you won't be disappointed. (As of 2021, it is part of both our portrait agreement and wedding photography agreement that our clients order their prints and products through solely through our online gallery.)
DO YOU EVER TRAVEL?
We have been all over the world for weddings! The furthest we've been so far is Norway in 2018. Contact us to learn more about our travel rates and we will do a custom quote for you based on your budget(if possible).
WHAT IS THE PROCESS FOR PAYMENT?
For weddings: The first third of your total package is due at the time of booking. This secures your wedding date with us and is non-refundable and non-transferrable. The final two thirds are due four weeks before your wedding. We take multiple different payment methods for weddings and we'll let you know what they are upon booking. If you have to reschedule your wedding date because of COVID, we have new policies in place that will make this easier for you.
For portrait sessions not attached to a wedding package: The first half of your total package is due at the time of booking. This secures your portrait session date with us and is non-refundable and non-transferrable. The final half is due the evening before your session. There is no need to pay a new deposit if we reschedule because of rain or COVID. *applies only to photo sessions
CAN I SHARE THE PICTURES ONLINE?
Nothing makes us happier than to see our work being loved and shared by YOU! Our day has been made countless times just by going on Instagram only to find that we have been tagged in a post by our client with their pictures along with a few kind words! Just be sure to never edit them (crop or filter, etc.) in any way and always give us photo credit! (*this is required legally per our photography contract)
Here are our social media handles: Instagram - @papillon.visuals | Facebook - Papillon Visuals
WHAT SHOULD I/WE WEAR FOR OUR PORTRAIT SESSION?
Check out our style guide by clicking here.
IF WE NEED YOU TO STAY LONGER AT OUR WEDDING OR SESSION, IS THAT AN OPTION?
This is only an option in certain circumstances. It is very rare that we can stay past the time that was agreed upon originally. Let your lead wedding or session photographer know as soon as you know and they will discuss this with their assistant photographer to make sure that it works for all involved (and that we don't have a prior planned engagement to get to). Keep in mind that all time after what was previously agreed upon is an additional cost and no photos can be released until the invoice is completed.
DO YOU OFFER VIDEOGRAPHY?
Not at this time, (we're working on it!) but for now we can refer you to some talented people that we trust will do a good job for you. It is worth being picky in who you choose for this vendor because they need to be willing to work well with us to make your day go as smoothly as possible.